Help Draft Hause
Support
Email us:
info@drafthause.com
We monitor this inbox for account help, scan/upload issues, privacy requests, and App Store review questions.
What to include in a support email
- Your account email and role (designer / client / admin)
- Device model and iOS version
- App version (if known)
- Project name
- Screenshots and steps to reproduce the issue
Common topics
| Topic | Where to start |
|---|---|
| Privacy questions | Privacy Policy |
| What data we collect | Data we collect |
| Delete my account / data | Data deletion |
| Product terms | Terms of Service |
| Floor plan accuracy limits | Disclaimer |
| Invite / login problems | Email info@drafthause.com (studio admin can also resend invites) |
| LiDAR scanning unavailable | Requires a LiDAR-capable Apple device with RoomPlan support |
App Store / reviewer contact
For App Review correspondence related to Draft Hause, contact info@drafthause.com. Demo credentials for review are provided inside App Store Connect Review Notes for the submitted build.
Legal URLs (for App Store Connect)
- Privacy Policy: https://admin.drafthause.com/privacy-policy/
- Terms of Service: https://admin.drafthause.com/terms/
- Support: https://admin.drafthause.com/support/
- Data deletion: https://admin.drafthause.com/data-deletion/
- Data collection: https://admin.drafthause.com/data-collection/
- Disclaimer: https://admin.drafthause.com/disclaimer/